Selling office supplies of the 21st century.
For ARTIM Sp. z o.o. (artim.com.pl) we have created a modern eCommerce platform based on Magento 2, offering office accessories and tools.
Our challenge was to meet the needs of a B2B client and to apply such solutions that would bring a completely new quality to both ARTIM and the company's customers. By creating technically advanced solutions, we took into account the role of building a positive user experience, so shopping on the portal has become even more intuitive and secure. Shortened shopping path, the ability to create a multi-level structure of users, simplified RMA processing - the implementation of each functionality is the answer to the individual needs of regular and new customers of ARTIM.
Frontend & Backend Development
The new version of artim.com.pl is a website enhanced with, among others, extended functionalities of the user's account, shopping cart and product pages, as well as a dynamic price list, promotion schemes, flexible filters or an intuitive and flexible search engine using Elasticsuite. We did not forget about data security either!
Attractive and functional search engine
How to help the customer get to the desired product quicker? For artim.com.pl we have implemented a search engine with Elasticsuite functionality which provides a set of features facilitating sales, such as category virtualization, product search optimization or extended sales panel.
Dynamic price list
Our client was seeking a solution, thanks to which each customer would be displayed with individually selected prices for all available products. Accordingly, we introduced a dynamic price list sent to Magento 2 from ERP via a dedicated API. The system processes the price lists individually to the product, which generates a total of about 50 million price indexes updated on a regular basis.
Integration with ERP
No business can achieve large-scale sales without having this automation. ERP system is the most important tool that integrates product and user information. The integration made it possible to execute ordering, shipping and warehousing processes within a single software. Thanks to the constant transfer of stock information to Magento, the service always displays the current quantities of goods in stock.
Transparent shopping lists
Users of the service can intuitively create their own product lists from the level of the shopping cart, product card, product category and by using a special "Add list" button. This functionality also allows to create lists by categories and purchasing preferences of individual customer departments.
Shortened RMA path
Simple and clear warranty claims are one of the key functionalities which influence positive user experience. On artim.com.pl creating a complaint is available to all customers. The process itself is simplified and divided into two stages - selection of the document (WZ or invoice) and completion of the form. A correctly filled in claim is downloaded to the ERP system where it is handled by the Returns Department. During the process of RMA from Magento, only one email is sent regarding the creation of the complaint. The remaining messages are handled by the ERP system.
Marketing activities in the B2B market are an extremely important part of business strategy. Thanks to the implementation of the Magento platform, company employees can use both Cart Price Rules and Catalog Price Rules at any time. What is more, the option to promote products and brands from HP by using dedicated banners, slider and "recommended" sections and banners placed on product category pages has been introduced. The project is also innovative in terms of the possibility to define banners per client.
Analysis and conclusions
Generating reports, dedicated to users with appropriate permissions, allows to check such information as SKU, number of purchased products, or their net and gross cost. Reports can also present the distribution of costs by MPK (Place of Costs Origin). Thanks to that the user can control expenses and manage budgets both in the whole company and in individual departments. Data analysis has never been so easy!
About the technology
The implementation of the website on the Magento 2 platform allowed us to introduce advanced eCommerce solutions. Check how our project for artim.com.pl presents itself and discover the new dimension of B2B.