SLA, or Service Level Agreement, is nothing else than a contract specifying the level, time and conditions of IT services. For the client SLA is a guarantee of quality and speed of performed actions. A set of guidelines for cooperation is a document that will ensure continuous work on the improvement of eCommerce.
The SLA service is beneficial for both the client and the contractor. The greatest value of its implementation is security and quick resolution of potential disputes. Service Level Agreement is always adjusted to the client's needs, however, as a standard you will find in such agreement:
Our experience in implementing custom solutions and integrating off-the-shelf products gives us broad insight into the world of new technologies. Our team of PM specialists is highly knowledgeable about our clients' needs and biggest concerns. In turn, our developer and DevOps teams will effectively take care of your eCommerce security with their technical expertise.